September 27, 2013

City Launches Survey Focusing on Customer Service

The City of Revelstoke is seeking resident’s feedback on customer service in all City departments. This customer satisfaction survey will assist the City with the evaluation of current performance and identify areas for future improvement. The survey results will also assist Council and staff in understanding the customer’s point of view on other pertinent issues.

The link to the survey is located on the City of Revelstoke website at the end of this press release and will take about five minutes to complete. Residents and customers will be asked to measure their satisfaction with the various departments as well as what services they think the City should consider reducing in order to reduce debt, lower taxes and build reserves. Equally important, feedback on services levels that should be retained and/or enhanced is being sought.

In commenting on the survey Chief Administrative Officer, Tim Palmer stated “This survey is one of many City initiatives to find ways on improving the customer experience with City Hall. Staff are committed to finding more ways to serve better and reduce costs for the taxpayer”

The survey is designed to give customers ample room to provide comments and opinions throughout. It supports Council’s community objective of communications enhancement.
Mayor David Raven commented that: “We expect this survey to be an annual event. This year’s survey will form a foundation for future Customer Satisfaction Surveys. It also signals a new era of engaging citizens from all sectors to provide guidance in effective community based priorities.”
In addition to customer service questions specific questions on dog control as it applies to the Farmer’s Market are presented.

The survey was released on September 27th, 2013 and will close on October 18th, 2013. The City looks forwards to connecting with the public and will release the results of the survey by year end and in the 2013 annual report. The results will also be utilized by Council in the budget process to help establish service priorities.
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For Further Information Contact:
David Raven, Mayor, 250-837-2911
Tim Palmer, Chief Administrative Officer, 250-837-2911